Support & Policies
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To Contact us: please click here.
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Privacy Policy: Please click here.
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Custom Orders: Please click here.
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Refund Policies: Please click here.
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Shipping Policies: Please click here.
Cowhides International sells cow hide rugs, cow hide pillows, custom area
rugs and animal print cowhides. Select your favorite cowhide rug, cowhide
pillow or make your own custom design. We promise that you are going to
thoroughly enjoy any of our cowhide products.
Shipping
Information
(For international orders, including Canada, Alaska and
Hawaii, please click here.)
When will My Order be Shipped
Orders are generally shipped on Mondays and Thursdays. As a result,
most orders can be shipped within 48 hours unless they are placed Friday
through Sunday. In these cases, one needs to add one or two days more.
This of course depends on whether or not we have the item in stock and
when of course, we receive your order.
If by chance we feel that we can't ship
it within this time, we will either call you or notify you by email.
How Do You Ship My Order?
Unless other arrangements are made, we ship all packages by
"UPS ground". However, if you prefer, we can ship
"UPS Overnight", "UPS 3rd Day Air" or "UPS Second Day Air".
Please call our toll free number for
details.
Shipping Rates
Most items will have the shipping
rate by their picture in the shopping cart or in the "product
information" at the top of each shopping cart category.
There isn’t a hard and fast rule
in determining the shipping. Generally, it depends on the product line
and the cost of that item.
Privacy
Policy
Your privacy is very important to us. We will never violate a
customer's trust by misusing their private information.
We feel that nothing is more irritating than getting
unsolicited "junk" mail. Therefore, please rest assured that
we will never give, rent, or sell your name, address, or email address
to anyone or any organization.
At sometime in the future we may ask our customers
whether or not they would like to receive "updates" or
information concerning "product specials". Any customer
who indicates that they do not will never hear from us again!
The only other time you will hear from us would be if
there were a problem with your order. We would then either call or
email you concerning it.
Methods
of Payment
1) All major credit cards: Visa, Master Card, American
Express, and Discover.
2) Pay Pal is also accepted. Once it is selected,
a separate window will open prompting the transaction.
3) Money orders, cashier checks or personal checks are
accepted on a limited basis. Please call our toll free number when
wanting to send a check or money order.
Using one of these payment methods (check, money order or cashier's
check) will slow the shipping
down considerably as we will have to wait 5-7 business days for them to
clear the banking system.
The answer to this slow "turn around" time
would be to pay using a money order purchased at any United States Post
Office. These are as good as cash. One is able to cash them immediately
at any Post Office in the United States.
The Latest "Secured
Internet Ordering" Technology
You can rest assured that your private information is
completely protected from "prying eyes" when using the latest
"encryption security technology" found on our shopping cart.
There are two very important ways of knowing if you are
ordering merchandise on a "secured" shopping site. These will
not appear as you are navigating the site but only when you begin to
order your product.
1) When using Internet Explorer:
The all familiar "yellow lock" icon will
appear at the bottom right hand corner of the screen.
When using Netscape:
There is a "blue lock" icon in the bottom
right hand corner of
the screen.
2) Looking at the "URL" in the address bar, there will be an
"s" after the "http".
The "s" will only appear when you are in the
"shopping cart" ordering your product. It will not appear as
you are navigating the site.
example: secured:
https://www.cowhidesinternational.com
unsecured: http://www.cowhidesinternational.com
Please feel free to call us at our toll free number,
1-800-591-4235, if you would like further explanation.
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